Which? survey reveals 'UK's worst stations' with London terminals high up list of shame

Clapham Junction has been named London’s worst mainline train station for disruption in a survey by leading consumer title Which?

Fifty-seven per cent of trains have been late or cancelled at the south London interchange since the beginning of the year, their research found.

Their study found King’s Cross was the second worst, with 51 per cent of trains delayed or cancelled, followed by Victoria (47 per cent), Stratford (44 per cent) and London Bridge (44 per cent).

Commuter Jamie Buchanan-Conroy, 28, got so enraged by the delays that he changed his journey to avoid Clapham Junction.

A file image of train misery at Clapham Junction station (Hayley Lancefield/PA)

“I paid for an extra zone to take an indirect route to work,” he said, “because the direct train [from Clapham Junction] was so unreliable I couldn’t use it to get to work.”

King’s Cross was the second worst station for disruption (Matt McGeehan/PA)

The data unsurprisingly found crisis-hit South Western Railwayand Southern were the worst-performing train operators serving the capital’s stations.

South Western Railway had 60 per cent late or cancelled trains since the start of the year (Victoria Jones/PA)

South Western Railway had 60 per cent late or cancelled trains, and Southern had 58 per cent.

Meanwhile, Manchester Oxford Road was the worst in the UK, with 73 per cent of trains delayed or cancelled since January 1.

York was second, with 68 per cent, and Gatwick Airport third with 65 per cent.

Alex Hayman, Which? managing director of public markets, said: “Passengers must be at the centre of the forthcoming government rail review – it must look at performance targets to drive improvements in punctuality and reliability for passengers.

“The review must not be used as an excuse to delay real action to improve passengers’ experiences on the trains today.

As a first step, the government must introduce fully automatic compensation, ensuring more passengers get the money they are owed.”

Read more news of London on our site.

standard.co.uk
London terminals UK's worst stations shame
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