Peter Tabuns, NDP provincial energy, environment and energy critic demands the Kathleen Wynne stop the new $15M hydro bill redesign on Thursday January 11, 2018. (Jack Boland/Toronto Sun/Postmedia Network)
Ferio Pugliese, the company’s executive vice-president of customer care and corporate affairs, said the redesign was aimed at giving customers a simpler bill.
“The new format is a format that when tested and put in front of our customers has been designed to give customers the four or five salient items they want to see on their bill,” he said.
About $9 million has already gone into redesigning bills, mostly for residential customers, Pugliese said. Cosmetic changes to bills account for about 25% of the cost, with the rest of the money going toward updating information systems and improving digital billing platforms, he said.
"With Ontarians wanting clearer bills that are easier to understand, Hydro One's bill redesign project is a necessary improvement that will help customers." - Ontario Energy Minister Glenn Thibeault
The additional $6 million Hydro One is looking to spend would go toward bill changes mostly for its commercial, industrial and large distribution account customers.
Energy Minister Glenn Thibeault noted in a statement that the Ontario Energy Board has yet to decide on the expense, but he suggested he sees the bill redesign as necessary.
“With Ontarians wanting clearer bills that are easier to understand, Hydro One’s bill redesign project is a necessary improvement that will help customers,” he wrote.